Rockwell Automation Arena OptQuest Users Guide - Manual (Page 8)

A RENA O PT Q UEST U SER ’ S G UIDE
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If you call the support line (1.440.646.3434), you should be at your computer and be
prepared to give the following information:
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the product serial number
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the product version number
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the operating system you are using
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the exact wording of any messages that appeared on your screen
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a description of what happened and what you were doing when the problem occurred
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a description of how you tried to solve the problem
Get Web support
In addition to phone support, the Rockwell Automation Customer Support Center offers
extensive online knowledgebases of tech notes and frequently asked questions for support
of non-urgent issues. These databases are updated daily by our support specialists.
To receive regular e-mail messages with links to the latest tech notes, software updates,
and firmware updates for the products that are of interest to you or to submit an online
support request, register through http://support.rockwellautomation.com/.
And be sure to check the Arena User Zone section of our Web site at www.ArenaSimula-
tion.com. The User Zone links to a peer-to-peer forum on Arena topics and has a link to a
download page where you can check for possible software updates (patches). If you can’t
find the answer you need, contact your local representative or Arena technical support.
Get training
Do you need training? Rockwell Automation offers a standard training course comprised
of lecture and hands-on workshops designed to introduce you to the fundamental concepts
of modeling with Arena.
We also offer customized training courses designed to meet your specific needs. These
courses can be held in our offices or yours, and we can accommodate one person or
twenty. You design the course that’s right for you! Simply contact our consulting services
group to discuss how we can help you achieve success in your simulation efforts.
Get consulting services
Rockwell Automation provides expert consulting and turnkey implementation of the
entire Arena product suite. Please contact our offices for more information.