BlueAnt S4 - Manual (Page 29)

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If this is happening, you can resolve it by changing the setting on your phone that controls the display and sort
order of your contacts.*
The exact setting to change depends on your phone. For example, Apple iPhone users should go to the “Mail,
Contacts, Calendars” section in the “Settings” menu and change both the “Sort Order” and “Display Order” to
“First, Last”.
After changing the setting, you
must use the Update Phonebook command to update the contacts on your S4.
* Some phones do not allow you to adjust the order. If this is the case the S4 will read the names in whatever
order it receives from the phone.
The S4 Does Not Announce the Caller’s Name
The S4 will only announce the name if the caller’s name and number are stored in your phonebook and have
been transferred to the S4 (on most phones your phonebook is automatically transferred when you pair your
phone).
If you add a number to your phonebook after pairing, then the S4 will not read out the name associated with this
number unless you use the Update Phonebook command to update the phonebook details on the S4.
The S4 will not read out the caller’s name or number if the caller withholds their number.