Before you call – Dell Inspiron 1545 User Manual

Page 54

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Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s

automated-support telephone system direct

your call more efficiently. You may also be

asked for your Service Tag (located on the

back or bottom of your computer).

Remember to fill out the following Diagnostics

Checklist. If possible, turn on your computer

before you call Dell for assistance and call from

a telephone at or near the computer. You may be

asked to type some commands at the keyboard,

relay detailed information during operations, or

try other troubleshooting steps possible only at

the computer itself. Ensure that the computer

documentation is available.

Diagnostic Checklist




Phone number:

Service Tag (bar code on the back or bottom

of the computer):
Express Service Code:

Return Material Authorization Number

(if provided by Dell support technician):
Operating system and version:


Expansion cards:

Are you connected to a network? Yes /No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation

to determine the contents of the computer’s

start-up files. If the computer is connected to