Drucker Diagnostics QBC STAR Dry Hematology Analyzer - Manual (Page 54)

QBC Star System Operator’s Manual
6000-300-000 7–4
225
Unable to get position of the rotor
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
226
Unable to capture encoder index
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
227
Centrifuge control board/
centrifuge motor synchronization
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power on (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
228
Centrifuge motor over speed error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Reset the power pack (Ref. page 7-1)
5. Turn the instrument Power on (Ref. page 4-2)
6. If the error persists contact QBC Technical Support
229
Centrifuge motor under speed
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Reset the power pack (Ref. page 7-1)
5. Turn the instrument Power on (Ref. page 4-2)
6. If the error persists contact QBC Technical Support
252
Centrifuge control board unable to
process seek command error
1. Record error message displayed on LCD screen
2. Export support file per Section 2, page 2-8
3. Power down instrument per Section 4, page 4-10
4. Turn Instrument Power on per Section 4, page 4-2, if error
persists contact QBC Technical Support
253
Centrifuge control board unable to
process seek command error
1. Record error message displayed on LCD screen
2. Export support file per Section 2, page 2-8
3. Power down instrument per Section 4, page 4-10
4. Turn Instrument Power on per Section 4, page 4-2, if error
persists contact QBC Technical Support
255
Centrifuge motor seek command
failure because index location is
unknown error
1. Record error message displayed on LCD screen
2. Export support file per Section 2, page 2-8
3. Power down instrument per Section 4, page 4-10
4. Turn Instrument Power on per Section 4, page 4-2, if error
persists contact QBC Technical Support
256
Centrifuge motor setup error
(Encoder doesn’t match Hull
Sensors)
1. Record error message displayed on LCD screen
2. Export support file per Section 2, page 2-8
3. Power down instrument per Section 4, page 4-10
4. Turn Instrument Power on per Section 4, page 4-2, if error
persists contact QBC Technical Support
258
Centrifuge motor unable to
position +/- 4 steps error
1. Record error message displayed on LCD screen
2. Export support file per Section 2, page 2-8
3. Power down instrument per Section 4, page 4-10
4. Turn Instrument Power on per Section 4, page 4-2, if error
persists contact QBC Technical Support