Drucker Diagnostics QBC STAR Dry Hematology Analyzer - Manual (Page 61)

6000-300-000 7–11
7 – Troubleshooting
E5 – File Operations
Error Number Description Corrective Action
502
File operations communication
error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power (Ref. page 4-2
5. If the error persists contact QBC Technical Support
503 thru 506
Software configuration file read or
write error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
518 No memory available error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
E6 – Runtime Functions/Routines
Error Number Description Corrective Action
600 General runtime error
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Turn the instrument Power (Ref. page 4-2)
5. If the error persists contact QBC Technical Support
601
Internal temperature of the
instrument has exceeded 45 ºC
(113 ºF)
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Tip the instrument up and check for obstructions in the
exhaust port and clear is present
5. Confirm the instrument is set-up properly (Ref. page 2-1)
a. Ensure there is at least 2 inches of clearance around the
instrument for airflow
b. Ensure adequate area above the device for airflow
c. Ensure the instrument is not being operated outside of the
environmental specifications (Ref. page 2-3)
6. Power down the instrument (Ref. page 4-10)
7. Turn the instrument Power on (Ref. page 4-2)
8. if the error persists contact QBC Technical Support
602
Internal temperature of the
instrument has fallen below 15 ºC
(59 ºF)
1. Record the error message displayed on the LCD screen
2. Export the support file (Ref. page 2-8)
3. Power down the instrument (Ref. page 4-10)
4. Tip the instrument up and check for obstructions in the
exhaust port and clear is present
5. Confirm the instrument is set-up properly (Ref. page 2-1)
a. Ensure the instrument is not being operated outside of the
environmental specifications (Ref. page 2-3)
6. Power down the instrument (Ref. page 4-10)
7. Turn the instrument Power on (Ref. page 4-2)
8. if the error persists contact QBC Technical Support