Drucker Diagnostics QBC STAR Dry Hematology Analyzer User Manual
Page 68
QBC Star System Operator’s Manual
6000-300-000 7–18
16
Could not find Control / PLT interface
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
17
Could not find PLT / Plasma interface
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
4. Close the lid and rescan the sample
5. If the problem persists, draw a new sample and retest
6. If the problem persists after retest, create a new support file
and contact Technical Support
18
Could not find float top
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid and visually check sample
a. If the float did not descend or the float top is not observed,
draw a new sample and retest
b. If the float is descended or the float top is observed, rotate
the sample 180 degrees and rescan the sample
4. If problem persists, create a new support file and contact
Technical Support
19
Could not find meniscus
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid and visually check sample
a. If no visible meniscus is observed, draw a new sample and
retest
b. If a visible meniscus is observed, rotate the sample 180
degrees and rescan the sample
4. If the problem persists, create a new support file and contact
Technical Support
20
Bad fill line length
1. Record the error message on the LCD display
2. Create a support file (Ref. page 2-8)
3. Open the lid and visually check sample
a. If the fill lines are not visible or are scratched off, draw a
new sample and retest
b. If the fill lines are visible, rotate the sample 180 degrees
and rescan the sample
4. If the problem persists, create a new support file and contact
Technical Support
22
Unreadable Grans layer (L3)
1. Record the error message on the LCD display
2. Record the age of the blood sample
3. Create a support file (Ref. page 2-8)
4. Open the lid, rotate the sample 180 degrees and reinsert it
into rotor
5. Close the lid and rescan the sample
6. If the problem persists, draw a new sample and retest
7. If the problem persists after retest, create a new support file
and contact Technical Support