FORD 2014 Focus v.1 - Manual (Page 368)

USB and media issues
Issue Possible
cause(s)
Possible solution(s)
I am having
trouble
connecting my
device. Possible device
malfunction.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device does
not have an auto-install program or
active security settings.
SYNC does not
recognize my
device when I
turn on the car. This is a device
limitation. Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.
• This is a
phone-dependent
feature, OR
• The device is
not connected.
Make sure the device is connected
to SYNC and that you have pressed
play on your device.
SYNC does not
recognize music
that is on my
device.
• Your music files
may not contain
the proper artist,
song title,
album or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play. • Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC® 367
2014 Focus (foc)
Owners Guide gf, 1st Printing, October 2012
USA (fus)