FORD 2014 Focus v.1 - Manual (Page 369)

Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue Possible cause(s) Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
• Your account may
not be activated on
the website, OR
• You may have
the wrong
VIN (vehicle
identification
number) listed. • This is a free feature, but you
must first register online to use it.
• Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a system
error. The preferred
dealer information
did not load
correctly. When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I am unable to
submit a report.
• This could be due
to your phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone may
not be activated on
the website. • Update your mobile number in
your account on the website.
• Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial
when I tried to
use Traffic,
Directions and
Information.
• The phone
in use is not
activated, OR
• Your phone has
ID blocker active. • This is a free feature, but you
must first register online to use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
368 SYNC®
2014 Focus (foc)
Owners Guide gf, 1st Printing, October 2012
USA (fus)