FORD 2014 Focus v.1 - Manual (Page 371)

Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand or
is calling the
wrong contact
when I want to
make a call.
• You may be using
the wrong voice
commands, OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in your
phonebook may be
very short and
similar, or they may
contain special
characters, OR
• Your phonebook
contacts may be
saved in CAPS. • Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe Wilson”.
• The system works better if you
list full names, such as “Joe
Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• If contacts are saved in
CAPS, you have to spell them.
JAKE requires you to say,
“Call J-A-K-E”.
AppLink issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
find any mobile
apps that are on
my phone.
• Your device may
not support the
AppLink feature, OR
• The application
does not support
AppLink., OR
• If you have an
iPhone, it may not
be plugged in, OR
• Your phone may
not be paired or
connected. • Check the website for
compatible devices and
applications.
• Make sure your device is
paired and connected. If you
have an iPhone, make sure it is
plugged in using the USB and
that the application is running in
the foreground.
370 SYNC®
2014 Focus (foc)
Owners Guide gf, 1st Printing, October 2012
USA (fus)