Enu troubleshooting – Concord Camera JD C3.1z3 User Manual
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TROUBLESHOOTING
ENU
TROUBLESHOOTING
POSSIBLE CAUSE
Batteries are not installed 
correctly.
Batteries are flat or weak. 
Battery door is not closed 
properly.
To prevent accidentally powering 
on the camera, it is designed to 
power on with a set delay.
In cold weather, battery power 
level might temporarily fall, 
thereby affecting camera 
performance. 
The camera needs to be reset.
The batteries are drained of 
power.
Camera automatically powers 
off and retracts the lens after 
2 minutes (default setting) of 
inactivity.
This can occur when the camera 
is repeatedly powered on/off in 
quick successions.
Poor Lighting.
Lens is dirty.
Subject is too close.
POSSIBLE SOLUTION
Install batteries correctly by 
following the indication engraved 
on the edge of the battery 
compartment or that on the 
battery contact.
Replace batteries.
Close the battery compartment 
door properly.
Press and hold the power button 
for more than 1 second to power 
on the camera.
Try different ways to warm the 
batteries, for instance: place them 
in your pocket or warm them with 
your hands, before re-trying 
operation.
Press the reset button on the 
back of the camera with a pointed 
object, such as a pen, then power 
the camera off then on.
Replace the batteries with new 
ones.
Press any button to power the 
camera on again.In the Setup 
menu, set the Auto-OFF Time to 
3 minutes (for detail instructions, 
see page 39).
The Camera is designed to have 
the Auto-Focus setting. 
Wait for a few seconds between 
powering on or off the camera.
Increase the lighting in the 
surrounding area when taking 
pictures and video clips.
Clean the lens with a soft cloth. 
Refer to the Safety Tips and 
Maintenance section (p. 71).
Stand at least 2 ft. (0.6m) away 
from the subject in the Normal 
Mode. In Macro Mode, keep the 
camera and the subject within 
the range of 5.9 inch (15cm) to 
2ft (60cm).
SYMPTOM
Cannot turn on the camera.
The camera buttons do not work.
The camera turns off during 
usage.
The camera cannot turn off the 
Auto-Focus setting. 
LCD displays white screen when 
powered on.
Picture/Vide clip has poor
image quality.
CAMERA
PICTURES/VIDEO CLIPS