Lockups and software problems – Dell Latitude D810 User Manual
Page 19
Quick Reference Guide
19
NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy
drives, Intel
®
Pentium
®
M processors, optical drives, and USB devices. NSS is necessary for correct
operation of your Dell computer. The software automatically detects your computer and operating
system and installs the updates appropriate for your configuration.
NOTE:
NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port,
and D/View devices.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
NSURE
THAT
THE
A C
ADAPTER
IS
F
IRMLY
C
ONNECTED
TO
T
HE
C
OMPUTER
AND
TO
T
HE
E
LECTRICAL
O
UTLET
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then reinstall the program.