Dell Latitude D531 (Mid 2007) - Manual (Page 83)

Troubleshooting 83
Clicking the Dell Support Icon
Click or right-click the icon to perform the following tasks:
• Check your computing environment.
• View the Dell Support Utility settings.
• Access the help file for the Dell Support Utility.
• View frequently asked questions.
• Learn more about the Dell Support Utility.
• Turn the Dell Support Utility off.
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
™
Support screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these
checks.
E N SU RE T H A T M IC ROS O FT ® W I ND O WS ® R E C O G N I Z ES T H E DRI VE
Windows XP:
Click Start→ My Computer.
Windows Vista ® :
Click the Windows Vista Start button → Computer.
If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T
E ST T H E D R I V E
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R DI SK — See "Cleaning Your Computer" on page 77.
E N SU RE T H A T T H E CD I S S N A P PE D O N T O T H E SP IN DL E
C H E C K T H E C A B L E CO N N E C T I O N S
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Using the Hardware Troubleshooter Tool" on page 105.
R U N TH E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 79 .