Dell Latitude D531 (Mid 2007) - Manual (Page 95)

Troubleshooting 95
Printer Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
E N SU RE T H A T T H E P RI N T ER I S TU RN E D O N
C H E C K T H E P RI N T ER C A B L E CO N NE C T I O N S —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
T E ST T H E E L E CT R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
V
E RI F Y TH A T T H E P R I N T E R I S R E C O G N I Z ED B Y W I ND O WS —
1 Click Start→ Control Panel→ Printers and Other Hardware→ View installed printers or fax printers.
2 If the printer is listed, right-click the printer icon.
3 Click Properties→ Ports. For a parallel printer, ensure that the Print to the following port(s): setting is
LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
R E I N S T A L L T H E P RI N TE R D R I V E R — See the printer documentation for instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E S CA NN E R D O C U ME N T A T I O N — See the scanner documentation for setup and troubleshooting
information.
U
N L O CK T H E SC A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
R E S T A RT T H E C O M PU T E R A N D T RY T H E SC A N N E R A G A I N
C H E C K T H E C A B L E CO N N E C T I O N S
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
V E RI F Y TH A T T H E S C A N N E R I S R E C O G N I ZE D B Y M IC RO SOF T W INDO WS — Click Start→ Control Panel→
Printers and Other Hardware→ Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner.
R
E I N S T A L L T H E S CA NN E R D R I V E R — See the scanner documentation for instructions.