Dell XPS 18 (1820, Early 2014) - Manual (Page 35)

Troubleshooting │ 35
Battery Problems
Problems Possible causes Possible solution
Battery does not
charge • Your computer
is not properly
plugged into a
power source.
• You are using an
incorrect power
adapter/cable.
• The power outlet is
not working.
• The power adapter/
cable is loose.
• Use the supplied
power adapter and
power cable.
• Unplug the power
adapter from the wall
and verify that the
outlet is functioning.
• Unplug the cables
from the wall
outlet and the
computer, check all
connections,then plug
the cables back to the
wall outlet and then to
the computer.
• Verify that the light
on the power adapter
is on. If it is not on,
unplug and re-plug
the power adapter
and/or try another
outlet that is known to
work. If the light still
does not turn on, try
replacing the power
adapter
The computer
temperature is lower
than 0 °C or higher
than 35°C. Charge the battery in an
ambient temperature
between 0°C and 35°C.
The battery or power
adapter is damaged. Contact Dell or the
manufacturer to
replace the damaged
parts.