Product information, Returning items for warranty repair or credit, Before you call – Dell PowerVault 160T LTO2 (Tape Library) User Manual
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Getting Help: Dell PowerVault 160T Tape Library User's Guide
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assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell
website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for
your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the
box.
For the telephone number to call, see the contact information for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the
system diagnostics.
4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and
diskettes, and guides) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you
assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try
other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.
NOTICE:
Before servicing any components inside your computer, see your System Information Guide for important
safety information.