Dell P170s Monitor - Manual (Page 26)

Dell P170S/P190S Flat Panel Monitor User's Guide
file:///S|/SSA_Proposal/P170S_P190S/UG/solve.htm[7/8/2011 4:49:32 PM]
Synchronization Problems Screen is scrambled or appears torn Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor Self Test Feature Check to determine if scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent Problems Monitor turns on & off Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
Reset the monitor to Factory Settings.
Perform monitor Self Test Feature Check to determine if the intermittent problem occurs in self-test
mode.
Missing Color Picture lacks color Perform monitor Self Test Feature Check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good Change the color to "User Preset"
Adjust R/G/B value of "User Preset"
Image retention from a static Faint shadow from the static image Use the Power Management feature to turn off the monitor at all times when not in use (for more
image left on the monitor for a displayed appears on the screen information, see Power Management Modes ).
long period of time Alternatively, use a dynamically changing screensaver.
Product-Specific Problems
SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
Screen image is too small Image is centered on screen, but Perform monitor reset on "Factory Reset"
does not fill entire viewing area
Cannot adjust the monitor with OSD does not appear on the Turn the monitor off and unplug the power cord and then plug back and power on
the buttons on the front panel screen
No Input Signal when user No picture, the LED light is green. Check the signal source. Ensure that the computer is not in power saving by moving the mouse or
controls pressed When press "+", "-" or "Menu" pressing any key on the keyboard.
key, the message " No input Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if
signal " will appear. necessary.
Re-boot the computer or video player.
The monitor will not fill the entire The picture does not fill the height Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.
screen. or width of the screen.
USB Problems
Specific Symptoms What You Experience Possible Solutions
USB interface is not working USB peripherals are not working. Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.
High Speed USB 2.0 interface is High Speed USB 2.0 peripherals working slowly or not Check that your computer is USB 2.0 capable.
slow at all. Verify USB 2.0 source on your computer.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Troubleshooting the Dell™ Soundbar (Optional)
COMMON SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
No Sound Soundbar has power - power Plug the audio line-in cable into the computer's audio out jack.
indicator is on. Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e., audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.