Dell Latitude D410 - Manual (Page 82)

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
Drive Problems
CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Ensure that Microsoft® Windows ® recognizes the drive — Click the Start button and click My Computer. If the floppy, CD, or DVD drive is
not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
Test the drive —
l Insert another floppy, CD, or DVD to eliminate the possibility that the original one is defective.
l Insert a bootable floppy and restart the computer.
Clean the drive or disk — See " Cleaning Your Computer ."
Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for hardware incompatibilities
Run the Dell Diagnostics
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Close other programs — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc — See Power Management Modes or search for the keyword
standby in the Windows Help and Support Center for information on power management modes.
Change the write speed to a slower rate — See the help files for your CD or DVD creation software.
1. Ensure that the computer is shut down.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
l Ensure that the sound is not caused by the program that is running.