Autotech service, Automated order-status service, Problems with your order – Dell Inspiron 1526 (Late 2007) User Manual

Page 159: Product information

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Getting Help

157

Dell Marketing and Sales e-mail addresses

[email protected] (Asian/Pacific countries only)

[email protected] (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their portable
and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 160.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 160.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 160.

Product Information

If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see the "Contacting Dell" on page 160.

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