Common problems, Osd warning messages – Dell IN2010NWFP Monitor User Manual

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4.

Carefully inspect the screen for abnormalities.

5.

Press the shortcut button 4 key on the front panel again. The color of the screen changes to red.

6.

Inspect the display for any abnormalities.

7.

Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.

The test is complete when the white screen appears. To exit, press the shortcut button 4 again. 

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

OSD Warning Messages

For OSD-related issues, see

OSD Warning Messages

.

Common Problems

The following table contains general information about common monitor problems that you might encounter and the possible solutions.

Common Symptoms

What You Experience

Possible Solutions

No Video/Power LED off

No picture

l

Ensure that the video cable connecting the monitor and the computer is properly connected and
secure.

l

Verify that the power outlet is functioning properly using any other electrical equipment.

l

Ensure that the power button is depressed fully.

No Video/Power LED on

No picture or no brightness

l

Increase brightness & contrast controls via OSD.

l

Perform monitor self-test feature check.

l

Check for bent or broken pins in the video cable connector.

l

Run the built-in diagnostics.

Poor Focus

Picture is fuzzy, blurry, or ghosting

l

Perform Auto Adjust via OSD.

l

Adjust the Phase and Pixel Clock controls via OSD.

l

Eliminate video extension cables.

l

Reset the monitor to Factory Settings.

l

Change the video resolution to the correct aspect ratio (16:9).

Shaky/Jittery Video

Wavy picture or fine movement

l

Perform Auto Adjust via OSD.

l

Adjust the Phase and Pixel Clock controls via OSD.

l

Reset the monitor to Factory Settings.

l

Check environmental factors.

l

Relocate the monitor and test in another room.

Missing Pixels

LCD screen has spots

l

Cycle power on-off.

l

Pixel that is permanently off is a natural defect that can occur in LCD technology.

l

Run the built-in diagnostics.

Stuck-on Pixels

LCD screen has bright spots

l

Cycle power on-off.

l

Pixel that is permanently off is a natural defect that can occur in LCD technology.

l

Run the built-in diagnostics.

Brightness Problems

Picture too dim or too bright

l

Reset the monitor to Factory Settings.

l

Auto Adjust via OSD.

l

Adjust brightness & contrast controls via OSD.

Geometric Distortion

Screen not centered correctly

l

Reset the monitor to Factory Settings.

l

Auto Adjust via OSD.

l

Adjust brightness & contrast controls via OSD.

Horizontal/Vertical Lines

Screen has one or more lines

l

Reset the monitor to Factory Settings.

l

Perform Auto Adjust via OSD.

l

Adjust Phase and Pixel Clock controls via OSD.

l

Perform monitor self-test feature check and determine if these lines are also in self-test mode.

l

Check for bent or broken pins in the video cable connector.

Synchronization Problems

Screen is scrambled or appears
torn

l

Reset the monitor to Factory Settings.

l

Perform Auto Adjust via OSD.

l

Adjust Phase and Pixel Clock controls via OSD.

l

Perform monitor self-test feature check to determine if scrambled screen appears in self
mode.

l

Check for bent or broken pins in the video cable connector.

l

Restart the computer in the safe mode.

Safety Related Issues

Visible signs of smoke or sparks

l

Do not perform any troubleshooting steps.

l

Contact Dell immediately.

Intermittent Problems

Monitor turns on & off

l

Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.

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