Dell Dimension 4600C - Manual (Page 30)

30
Solving Problems
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General Problems
The computer stops responding
A program stops responding
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
T URN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing
a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds until the computer turns off. Then press the power button again to turn on the
computer. You might lose data if you are unable to perform an operating system shutdown.
E ND THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
C HECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with
information that may help you solve the problem. Ensure that you properly installed and
configured the program. If necessary, uninstall and then reinstall the program.
R UN THE P ROGRAM C OMPATIBILITY W IZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs → Accessories, and then click Program
Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.