Dell Latitude CPi A - Manual (Page 154)

You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for
the information needed to locate and report on your order. For the telephone number to call, refer to
Dell Contact Numbers .
Technical Support Service
Dell's industry-leading hardware technical support service is available 24 hours a day, seven days a week, to answer your questions
about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken
care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell
system to better understand your particular question. Our technical support staff use computer-based diagnostics to provide fast,
accurate answers to questions.
To contact Dell's technical support service, first refer to Before You Call and then call the number for your country as listed in Dell
Contact Numbers .
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for
customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, refer to
Dell Contact
Numbers .
Product Information
If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order,
visit Dell's World Wide Web site at http://www.dell.com. For the telephone number to call to speak to a sales specialist, refer to
Dell
Contact Numbers .
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, refer to Dell Contact Numbers .
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell
Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the
return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the
risk of loss during shipment to Dell Computer Corporation. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (Figure 1). If possible, turn on your system before you call Dell for technical
assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Make sure the
system documentation is available.
WARNING: If you need to remove the computer covers, be sure to first disconnect the computer system's power and