Dell LCD TV W2300 - Manual (Page 29)

the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also
include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that
contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care
at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that
contract (mailed to you with your packing slip or invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts
and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used
by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the
remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with
us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell’s website:
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate
Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you
receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or
credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on
your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are
an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the
return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To
expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days
of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment
or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package
containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for
refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be
returned, along with any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased
through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-
current return policy (see the following section, "Dell Software and Peripherals [Canada Only]").