Dell Mellanox Family of Adapters - Manual (Page 86)

Dell Lifecycle ControllerTroubleshooting Rev 1.1
Mellanox Technologies 86
7.2 Linux
7.3 Windows
Firmware Version
Upgrade
To download the latest firmware version refer to the Dell support site
http://www.dell.com/support
Environment
Information
cat/etc/issue
uname –a
cat/proc/cupinfo | grep ‘model name’ | uniq
ofed_info | head -1
ifconfig –a
ethtool <interface>
ethtool –i <interface_of_Mellanox_port_num>
ibdev2netdev
Card Detection lspci | grep –i Mellanox
Ports Information
ibstat
lbv_devinfo
Collect Log File
/var/log/messages
dmesg > system.logF
Firmware Version
Upgrade
To download the latest firmware version refer to the Dell support site
http://www.dell.com/support
Performance is Low
This can be due to non-optimal system configuration. See the section
“Performance Tuning” to take advantage of Mellanox 10 GBit NIC
performance
Driver Does Not Start
This can happen due to an RSS configuration mismatch between the
TCP stack and the Mellanox adapter. To confirm this scenario, open
the event log and look under “System” for the “mlx4eth5” or
“mlx4eth6” source. If found, enable RSS as follows:
Run the following command: “netsh int tcp set global rss = enabled”.
This is a less recommended suggestion, and will cause low perfor-
mance. Disable RSS on the adapter. To do this set RSS mode to “No
Dynamic Rebalancing”.
The Ethernet Driver
Fails to Start
If in the Event log, under the mlx4_bus source, the following
error message appears: RUN_FW command failed with error -22,
this error message indicates that the wrong firmware image has been
programmed on the adapter card.
If a yellow sign appears near the Mellanox ConnectX Ethernet
Adapter instance in the Device Manager display, this can happen due
to a hardware error. Try to disable and re-enable “Mellanox Con-
nectX Adapter” from the Device Manager display.