Dell Inspiron 11 (3147, Mid 2014) - Manual (Page 75)

DellConnect
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DellConnect
DellConnect is an online tool that allows a Dell agent to access your
computer (under your supervision) to remotely diagnose and resolve issues
on your computer. It allows an technical support representative to interact
with your computer with your permission.
A DellConnect request is initiated by a technical support agent when
required during troubleshooting.
NOTE: To access DellConnect and terms of usage, see
dell.com/DellConnect.