Dell PowerEdge 2550 - Manual (Page 29)

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Checking the Basics
Dell™ PowerEdge™ 2550 Systems Installation and Troubleshooting Guide
Backing Up Files
Basic Checks
Checking Connections and Switches
Look and Listen
The System Setup Program
If your system is not working as expected, begin troubleshooting using the following procedures. They will guide you through some initial checks and
procedures that can solve basic system problems. These procedures can also direct you to more detailed troubleshooting information and procedures to solve
more complex problems.
Backing Up Files
If the system is behaving erratically, back up the files on the hard-disk drives immediately. See the documentation that came with the operating system for
instructions on how to back up the files.
Basic Checks
The following procedure leads you through the checks necessary to solve some basic system problems:
1. Was an alert message issued by the server management software?
Yes. See the information on alert log messages in your server management documentation.
No. Go to step 2.
2. Is the system wet or damaged?
Yes. Go to " Checking Inside the System ."
No. Go to step 3.
3. Perform the steps in " Checking Connections and Switches ."
Is the problem resolved?
Yes. The power to the system was faulty, or the connections to the system were loose. You have fixed the problem.
No. Go to step 4.
4. Follow the procedures described in " Look and Listen ."
Did the system complete the boot routine?
Yes. Go to step 5.
No. A serious malfunction may have occurred. Go to " Getting Help ."
5. Did you receive a system message or beep code?
Yes. Go to " Messages and Codes ."
No. Go to step 6.
6. Verify the settings in the System Setup program. See "Using the System Setup Program" in your User's Guide.
Is the problem resolved?
Yes. The system configuration information was incorrect. You have fixed the problem.
No. Go to step 7.
7. Run the Dell™ Diagnostics. See " Running the Dell™ Diagnostics ."
NOTE: When you see the question "Is the problem resolved?" in a troubleshooting procedure, perform the operation that caused the problem.