Product specific problems, Dell soundbar problems, Dell™ soundbar problems – Dell IN1940MW Display User Manual

Page 48

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long period of time

Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms

What You Experience

Possible Solutions

Screen image is too small

Image is centered on screen, but does not

fill entire viewing area

Reset the monitor to Factory Settings.

Cannot adjust the monitor with the buttons

on the front panel

OSD does not appear on the screen

Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.

The picture does not fill the entire screen. The picture cannot fill the height or width

of the screen

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.

Run the built-in diagnostics.

NOTE:

When choosing DVI-D mode,

the Auto Adjust function is not available.

Dell™ Soundbar Problems

Common Symptoms

What You Experience

Possible Solutions

No sound for system where the Soundbar

draws power from an AC adapter

No power to Soundbar - the power

indicator is off

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (white LED) on

the front of the Soundbar is illuminated.

Confirm that the power cable from the Soundbar is plugged into the adapter.

No Sound

Soundbar has power - power indicator is

on

Plug the audio line-in cable into the computer's audio out jack.

Set all volume controls to their maximum and ensure that the mute option is not enabled.

Play some audio content on the computer (example, audio CD, or MP3).

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

Clean and reseat the audio line-in plug.

Test the Soundbar using another audio source (For example: portable CD player, MP3 player).

Distorted Sound

Computer's sound card is used as the

audio source

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

Set all Windows volume controls to their midpoints.

Decrease the volume of the audio application.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.

Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (For example: portable CD player, MP3 player).

Avoid using an audio cable extension or audio jack converter.

Distorted Sound

Other audio source is used

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the audio source.

Decrease the volume of the audio source.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.

Clean and reseat the audio line-in plug.

Unbalanced Sound Output

Sound from only one side of Soundbar

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.

Set all Windows audio balance controls (L-R) to their midpoints.

Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (For example: portable CD player, MP3 player).

Low Volume

Volume is too low

Clear any obstructions between the Soundbar and the user.

Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.

Set all Windows volume controls to their maximum.

Increase the volume of the audio application.

Test the Soundbar using another audio source (For example: portable CD player, MP3 player)

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