Common problems – Dell E1715S Monitor User Manual
Page 49
Troubleshooting
49
Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture
• Ensure that the video cable
connecting the monitor and the
computer is properly connected
and secure.
• Verify that the power outlet is
functioning properly using any
other electrical equipment.
• Ensure that the power button is
depressed fully.
• Check the LED Button option
under Energy Setting in OSD
menu
No Video/Power
LED on
No picture or no
brightness
• Increase brightness & contrast
controls via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in
the video cable connector.
• Ensure that the correct input
source is selected via the Input
• Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry,
or ghosting
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Eliminate video extension cables.
• Reset the monitor to Factory
Settings.
Shaky/Jittery Video
Wavy picture or fine
movement
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Reset the monitor to Factory
Settings.
• Check environmental factors.
• Relocate the monitor and test in
another room.
Missing Pixels
LCD screen has spots • Cycle power on-off.
• Pixel that is permanently off is a
natural defect that can occur in
LCD technology.
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at: