Canon IMAGECLASS MF5700 - Manual (Page 122)

If You Cannot Solve the Problem 9-21
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9
If You Cannot Solve the Problem
If you have a problem with your machine and you cannot solve it by referring to the
information in this chapter, contact Canon Authorized Service Facilities or the
Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M.
to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday.
For interactive troubleshooting, e-mail technical support, the latest driver
downloads and answers to frequently asked questions you can also visit our
support site at www.canontechsupport.com.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug
the power cord immediately, and then contact Canon Authorized Service
Facilities or the Canon Customer Care Center. Do not attempt to disassemble or
repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
If you need to contact Canon Authorized Service Facilities or the Canon Customer
Care Center, make sure you have the following information:
• Product name
MF5730/MF5750/MF5770
• Serial number
The serial number is on the label located at the back of the machine.
• CARPS software version number
See the Software Guide to check the software version number.
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results