Dell Print Page Services - Manual (Page 91)

Troubleshooting
Issue #1: Stopping the service from the application Service Control Manager does not clear
XDA.exe service from the Windows
® Task Manager for approximately 15 seconds because the
Windows Task Manager responds by taking XDA.exe CPU usage to '00' while the .exe is still
consuming memory.
Issue #2: The application does not support fast user switching mode in Windows
®
, so
administrators must configure Windows
®
to require logging off before another user is able to log
back in.
Issue #3: When installing the application on a computer that runs Cisco ® Security Agent
software, the administrator must update the security policy to allow the application processes,
Xda.Service.exe and Xda.Shell.exe, to run normally.
Issue #4: For all printers, the DNS Name field in the Printer Properties screen will initially be
blank until the application runs the next import, which populates the field. This issue occurs
because the application completes printer search quicker than the DNS resolution.
Issue #5: The application will skip the Printer Search if you select a date that does not exist for a
particular month in the Advanced Communications Properties screen. For example, go to
Settings>Search>Settings>Advanced, select Month(s) from the Every drop-down menu, and
select 31 from the Date drop-down menu. When configured this way, the application will skip the
run date for months that do not have 31 days, such as February, but it will run the printer search
again for the next month when the date becomes valid, such as March 31.
Issue #6: On rare occasions, the application may experience some minor database corruption
that requires it to close. If you experience this problem, shut down and restart your computer.
Upon startup, the application will attempt to repair the database and if the repair is successful, the
application will operate normally. If the application is still unable to run successfully after you
restart, please contact your Dell Support Representative via
http://www.dell.com/support/ .
Issue #7: If you have initiated a single printer search using the Add Printer Wizard, you cannot
cancel out of the process if the IP or DNS name corresponds to a valid printer. The only way to
remove the printer is to delete it after the search is complete.
Issue #8: When the screen saver is active, the application will display the popup alerts in front of
the screen saver.
Issue #9: When you set the Task bar to auto-hide, the application does not display the popup
message next to the bottom edge of the screen.
Issue #10: When the IP address of a printer changes, the application will assign that printer a
status of No Answer from device, preventing a printer’s meter reads from being collected. You
cannot correct this status by clicking Refresh or by polling the printer in the Printer Properties
page. In order for the application to collect meter reads, you must perform a printer search to find
the new IP address of the printer.
Issue #11: Changing the subnet mask on the host computer will not change the default subnet
mask in the application without restarting the UI and service. Below are the steps for this.