Dell P2014H Monitor - Manual (Page 26)

50  Operating the Monitor Operating the Monitor  51
Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture • Ensure that the video cable
connecting the monitor and the
computer is properly connected
and secure.
• Verify that the power outlet is
functioning properly using any
other electrical equipment.
• Ensure that the power button is
depressed fully.
• Ensure that the correct input
source is selected via the Input
Source Select button.
• Check the “ Power Button LED ”
option under Energy Settings in
OSD Menu
No Video/Power
LED on
No picture or
no brightness
• Increase brightness & contrast
controls via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in
the video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input
source is selected via the Input
Source Select button.
Poor Focus Picture is
fuzzy, blurry, or
ghosting •
•
•
•
•
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock
controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory
Settings.
Change the video resolution to
the correct aspect ratio (16:9).
Shaky/Jittery
Video
Wavy picture
or fine
movement •
•
•
•
•
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock
controls via OSD.
Reset the monitor to Factory
Settings.
Check environmental factors.
Relocate the monitor and test in
another room.
Missing Pixels LCD screen
has spots •
•
•
Cycle power on-off.
Pixel that is permanently off is a
natural defect that can occur in
LCD technology.
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at: www.dell.
com/support/monitors.