Dell SX2210T Touch Monitor - Manual (Page 40)

Camera Problems
Distorted Sound Computer's sound card is used
as the audio source l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
l Avoid using an audio cable extension or audio jack converter.
Distorted Sound Other audio source is used l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
Unbalanced Sound Output Sound from only one side of
Soundbar l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Low Volume Volume is too low l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Power The camera is
not working
and the LED is
off If the monitor has no power, see Troubleshooting Your Monitor .
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SX2210T Webcam Resource CD. See
Using the Camera for more information.
Camera is not
detected The camera is
not working
and the LED is
on Remove and insert the USB cable.
Reinstall the Dell TouchCam Software. See installing the Dell TouchCam Software for more information.
Poor Focus The camera
captures fuzzy
or unclear
videos and
pictures Clean the camera surface using a damp, soft lint-free cloth.
Increase the available ambient light or change the source of light.
Reset the camera defaults through the Dell TouchCam Software. See Using the Camera for more information.
Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher.
NOTE: Lower color depth settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality
video on the
Internet The camera
captures
grainy images
while using it
on the
Internet
Check your internet connection speed. A slow internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Color Problem The images
are tinted red,
blue, or green
Reset the camera defaults through the Dell TouchCam.
In Dell TouchCam, go to Settings à Display tab à Advanced Settings, reset to webcam defaults by clicking the Default
button.
Adjust the camera color settings through Dell Webcam Central.
In Dell TouchCam, go to Settings à Display tab à Advanced Settings, make adjustment to webcam properties.
No Image Blank screen Increase the available ambient light, change the direction of the camera, or change the source of light.
Reset the camera defaults through the Dell TouchCam.
In Dell TouchCam, go to Settings à Display tab à Advanced Settings, reset to webcam defaults by clicking the Default
button.
Adjust the contrast levels using the Dell TouchCam.
In Dell TouchCam, go to Settings à Display tab, make contrast adjustment using the horizontal slide bar.