Dell SX2210T Touch Monitor - Manual (Page 42)

Facial Recognition (FastAccess) problems
Installation
Daily Use
Touch Screen problems
Troubleshooting with Touch Screen Tools
3. Click the Finish button to save your changes
l AOL Instant Messenger
1. In the AOL Instant Messenger main window, select Edit
à Settings à Enhanced IM à Video à In this page,
select Dell Web Camera Filter from the select webcam drop-down menu.
2. Click the Finish button to save your changes
NOTE: Depending on the type of instant messaging software you are using, the procedure to enable Dell TouchCam
will be different. Please consult the help for the instant messaging software you are using and see the section on
selecting webcam or something similar.
Common Symptoms What You See Possible Solutions
FastAccess software will not install The FastAccess installer displays a dialog box
with the message "This version cannot install
on this computer -3" l Ensure that the monitor USB cable is plugged into your computer and that the Dell
Monitor Webcam has been installed in the Windows Vista operating system.
FastAccess software will not install The FastAccess installer displays a dialog box
with the message "This version cannot install
on this computer -2" l This version of FastAccess will not install on a computer joined to a Microsoft Domain.
Please install on a non-Domain computer.
FastAccess software will not install The FastAccess installer displays a dialog box
with the message "FastAccess cannot be
installed on Systems earlier than Windows
Vista x86" l This version of FastAccess will only install on Windows Vista x86, x64 or Windows 7
and Windows 2000 are not supported.
Common Symptoms What You See Possible Solutions
Face Recognition is not possible and you
must login manually Color Bars are displayed in the FastAccess
Video window along with the text "Unable to
process Biometric Data, please check camera" l Ensure that the monitor USB cable is plugged into your computer and that the Dell
Monitor Webcam has been installed in the Windows Vista or Windows 7 operating
system.
l Login to the computer manually and close any applications that might be using the
webcam.
l If you previously manually selected a webcam in the "Camera Selection" screen of the
FastAccess Configuration Console, ensure this webcam is installed and available. If
not, select another webcam from the list. Selecting "First Available" will permit
FastAccess to connect to any available webcam.
Face Recognition is not possible and you
must login manually Color Bars are displayed in the FastAccess
Video window along with the text "License key
is invalid" l Make sure the Dell Monitor's USB cable is plugged into the computer and that the
Monitor Webcam is properly installed on this computer. FastAccess is disabled if the
Dell Monitor Webcam is not connected to the computer.
The wrong webcam is connected to
FastAccess You have a laptop with a built-in webcam and
FastAccess is not using the desired webcam. l Open the "Configuration Console" and select the "Advance" button. Click the "Camera
Selection" link. Select the desired webcam. Either reboot your computer or disable and
then re-enable FastAccess.
Face Recognition is unavailable FastAccess is missing from the Windows Vista
login screen. l FastAccess has been disabled. Open the "Configuration Console" and select a security
mode to enable FastAccess.
Video applications such as Skype, IM and
others can find the webcam. You are unable to get active video to another
application. l If FastAccess is enabled, open the video application's camera selection screen. Choose
"faCap".
l If FastAccess is disabled, open the video application's camera selection screen. Choose
"Monitor Webcam" or another available webcam.
Common Symptoms Possible Solutions
Touch screen does not respond to
touches l Make sure the USB cable is connected from the monitor to the computer.
l Make sure the touch screen is connected to a USB port that provides enough power for it (some peripherals, such as keyboards,
include USB ports that do not provide sufficient power for some devices). Try connecting the touch screen to a different USB port
on the computer.
l Before changing any settings or drivers, try restarting the computer.
The cursor does not accurately follow
your finger when you touch the screen l This can occur if the touch screen needs calibrating. To fix the problem, see Calibrating the Touch Screen .
The cursor moves erratically l Make sure there is nothing blocking the optics of the touch screen. There are two sensors in the top corners of the screen that
need unobstructed views across the surface of the glass to the bottom and side edges.
l Clean the glass and edges of the screen. See Maintenance for instructions.
l If the above remedies do not work, run the diagnostic test that is explained below.