Dell E2014T 19.5 Multi-Touch Monitor with LED - Manual (Page 39)

Troubleshooting

39
Common Problems
The following table contains information about resolving common monitor
problems.
Common
Symptoms
What You
Experience
Possible Solutions
No Video
(Power light off)
No picture
• Make sure the display cable connecting
the monitor and the computer is properly
connected and secure.
• Make sure the power outlet is functioning
properly using any other electrical equipment.
• Make sure the power button is not pressed-in.
• Make sure the correct input source is selected
using the Input Source Select button.
• Check the Power Button LED option under
Energy Settings in OSD Menu.
No Video
(Power light on) No picture or
no brightness
• Increase brightness and contrast using OSD.
• Perform monitor self-test.
• Check for bent or broken pins on the
display cable and the ports.
• Run the built-in diagnostics.
• Make sure the correct input source is selected
using the Input Source Select button.
Poor Focus
Picture is
fuzzy, blurry, or
ghosting
• Perform Auto Adjust using OSD.
• Adjust the Phase and Pixel Clock using OSD.
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct
aspect ratio (16:9).
Shaky/Jittery
Video Wavy picture or
fine movement
• Perform Auto Adjust using OSD.
• Adjust the Phase and Pixel Clock using OSD.
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another
room.
Missing Pixels
Stuck-on Pixels
LCD screen has
spots
• Turn off the monitor, disconnect and
reconnect the power cable, and turn on the
monitor.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
For more information on Dell Monitor Quality
and Pixel Policy, see Dell support site at
dell.
com/support/monitors.