Dell Inspiron 1521 (Mid 2007) - Manual (Page 109)

Troubleshooting
109
To begin a live session with a Dell associate:
1 Click the Dell Support Center icon on your computer’s desktop.
2 Click Assistance From Dell→ Technical Support→ DellConnect→
Phone and follow the instructions.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 178 as you complete these
checks.
E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE —
• Click Start and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T EST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C LEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 192.
E NSURE THAT THE C D OR D V D MEDIA IS SNAPPED ONTO THE SPINDLE
C HECK THE CABLE CONNECTIONS
C HECK FOR HARDWARE INCOMPATIBILITIES — See "Troubleshooting Software
and Hardware Problems in the Windows Vista® Operating System" on
page 134.
R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 101.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.