Dell 720 Color Printer - Manual (Page 65)

Appendix 65
• For Canada-purchased computers (in-country transfers) and to transfer from one customer
to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
• For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or
1-800-326-9463 (Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return
them to Dell up to 30 days after you receive them for a refund or credit of the product purchase
price. If you are an end-user customer who bought reconditioned or refurbished products from
Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for
a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your packing slip or invoice and will be
subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are
an organization that bought the products under a written agreement with Dell, the agreement
may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit
Return Authorization Number. To expedite the process of your refund or credit, Dell expects
you to return the products to Dell in their original packaging within 5 days of the date that Dell
issues the Credit Return Authorization Number. You must also prepay shipping charges and
insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s)
is unopened. Returned products must be in as-new condition, and all of the manuals, floppy
disk(s), CD(s), power cables, and other items included with a product must be returned with it.
For customers who want to return, for refund or credit only, either application or operating
system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also
does not apply to products purchased through Dell's Software and Peripherals division. For
those products, please instead refer to Dell's Software and Peripheral's then-current return policy
(see the following section, "Dell Software and Peripherals [Canada Only]").