Dell B3460dn Mono Laser Printer - Manual (Page 14)

P
ROVIDE THE SERVER HOST NAME IF THE
SMTP
SERVER USES
K
ERBEROS
If the SMTP server uses Kerberos for authentication, then you must provide the server host name, not the IP address.
1 From the Embedded Web Server, click Settings or Configuration.
2 Click E-mail/FTP Settings > SMTP Setup.
3 Under the SMTP Setup heading, verify or correct the following settings:
• Primary SMTP Gateway—Type the host name (not the IP address) of the primary SMTP server the printer
uses for sending e-mail.
• Secondary SMTP Gateway—If you are using a secondary or backup SMTP server, then type the server host
name (not the IP address).
4 Click Submit.
M
AKE SURE
P
ORT
25
IS NOT BLOCKED
Make sure the server and firewall settings are configured to allow communication between the printer and the SMTP
server on Port 25.
M
AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure all appropriate network cables are connected securely and the network settings of the printer are
configured correctly. For information on networking the printer, see the printer User’s Guide on the Software and
Documentation CD that came with the printer.
“Send me a copy” is not available
For the “Send me a copy” option to appear on the printer control panel, the user’s e
‑mail address must be available in
the login session before Secure E
‑mail starts running.
M
AKE SURE ALL USER INFORMATION IS PLACED IN THE LOGIN SESSION
1 Access the authentication module application configuration settings from the Embedded Web Server.
2 Enable the setting that prompts the printer to retrieve all user information before allowing users to access secured
applications.
3 Click Apply.
Secure Scan to E-mail LDAP issues
LDAP lookups fail
Try one or more of the following:
M
AKE SURE
P
ORT
389 (
NON
‑SSL)
AND
P
ORT
636 (SSL)
ARE NOT BLOCKED BY A FIREWALL
The printer uses these ports to communicate with the LDAP server. The ports must be open for LDAP lookups to
work.
Troubleshooting 14