Lockups and software problems, The computer does not start, The computer stops responding – Dell Studio 1735 (Mid 2008) User Manual

Page 46: A program stops responding or crashes repeatedly, A program stops responding or crashes, Repeatedly

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46

Troubleshooting

U

NEXPECTED

INTERRUPT

IN

PROTECTED

MODE

The keyboard controller may be

malfunctioning, or a memory module may be loose. Run the System Memory
tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self
Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35).

X

: \

IS

NOT

ACCESSIBLE

. T

HE

DEVICE

IS

NOT

READY

Insert a disk into the

drive and try again.

W

ARNING

: B

ATTERY

IS

CRITICALLY

LOW

The battery is running out of

charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.

Lockups and Software Problems

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

The computer does not start

C

HECK

THE

AC

ADAPTER

Ensure that the AC adapter is firmly connected to

the computer and to the electrical outlet.

The computer stops responding

NOTICE:

You might lose data if you are unable to perform an operating system

shutdown.

T

URN

THE

COMPUTER

OFF

If you are unable to get a response by pressing a key

on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off, then restart your computer.

A program stops responding or crashes repeatedly

E

ND

THE

PROGRAM

1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.

NOTE:

The chkdsk program may run when you restart the computer. Follow the

instructions on the screen.

C

HECK

THE

SOFTWARE

DOCUMENTATION

If necessary, uninstall and then

reinstall the program. Software usually includes installation instructions in its
documentation or on a DVD.

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