Lockups and software problems, The computer does not start, The computer stops responding – Dell Studio 1735 (Mid 2008) User Manual
Page 46: A program stops responding or crashes repeatedly, A program stops responding or crashes, Repeatedly
46
Troubleshooting
U
NEXPECTED
INTERRUPT
IN
PROTECTED
MODE
—
The keyboard controller may be
malfunctioning, or a memory module may be loose. Run the System Memory
tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self
Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35).
X
: \
IS
NOT
ACCESSIBLE
. T
HE
DEVICE
IS
NOT
READY
—
Insert a disk into the
drive and try again.
W
ARNING
: B
ATTERY
IS
CRITICALLY
LOW
—
The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start
C
HECK
THE
AC
ADAPTER
—
Ensure that the AC adapter is firmly connected to
the computer and to the electrical outlet.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off, then restart your computer.
A program stops responding or crashes repeatedly
E
ND
THE
PROGRAM
—
1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
NOTE:
The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a DVD.