Dell Studio XPS 8000 (Late 2009) User Manual
Page 42
40
Using Support Tools
Starting Dell Diagnostics From Your
Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 57).
Ensure that the computer is connected to an
1.
electrical outlet that is known to be working
properly.
Turn on (or restart) your computer.
2.
When the DELL
3.
™
logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft
®
Windows
®
desktop;
then, shut down your computer and try again.
NOTE: If you see a message stating that no
diagnostic utility partition has been found,
run the Dell Diagnostics from the
Drivers
and Utilities disc.
If Pre-boot Self Assessment (PSA) is invoked:
The PSA starts running tests.
a.
If the PSA completes successfully, the
b.
following message is displayed:
“No
problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”
If you are experiencing memory issues
c.
press <y>, else press <n>. The following
message is displayed:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
Press any key to go to the
d.
Choose An
Option window.