Sony SAT-B1 - Manual (Page 67)

Troubleshooting
Symptom Possible Causes and Remedies
No picture
(poor picture quality or loss of picture)
□ If you are receiving only stations 100,200, and 999, call your program
providers to have your programming activated.
□ Check to make sure the E)SS receiver is on and set to DSS mode. See
page 66.
□ Check to make sure your access card is inserted properly into the DSS
receiver.
□ Run the System Test to verify that your system is working properly. See
page 63.
□ Check the satelhte anteima's signal strength. See page 59.
□ Check the connections to your TV (and other components). See the
Satellite Antenna manual and Chapter 3 of this manual.
□ Check to make sure your TV (and other components) are set to receive
the DSS signal (channel 3 or 4, VIDEOl, etc.), as appropriate to the way
your system is connected. See Chapter 3.
□ Some pay-per-view programs may be protected by Macrovision copy­
protection at the discretion of the copyright owner. To ensure a quality
picture, make sure that the signal is coming directly from the DSS
receiver and not through your VCR. Call your program providers for
details.
□ Make sure the RG-6 cable is properly connected to the antenna's LNB. If
the Signal Seeker is not flashing on the LNB, there may be an electrical
short in the RG-6 cable and you will need to replace it.
Cannot access program □ Check to make sure that you are subscribing to the station you are
trying to tune to. Call your program providers if you are not sure.
□ Check to make sure the system is not locked. See Chapter 5.
□ Check to make sure the station isn't set to be skipped. See page 55.
Cannot order pay-per-view program □ Check to make sure you've connected the DSS receiver to a phone line.
□ It may be too late to purchase this program. Check for other show times.
See page 28.
□ Check to make sure the PPV option is not locked. See Chapter 5.
□ Your access card may be full. Call your program provider.
Cannot find the station of the pay-per-
view program you've ordered □ See "Checking Your Purchase Record" on page 39 to get information
(station, start times, etc.) about programs you've ordered.
Cannot cancel a pay-per-view order via
the Cancel Purchase menu option □ You cannot cancel pay-per-view orders that you've watched or tuned to.
Also, you can cancel oiUy programs you've ordered using the DSS
remote control. CaU your program providers for detaUs.
Program guide does not bring up the
program you've chosen □ You must press the button to select the program you've highlighted.
Although the guide automatically tunes to stations you highlight in any
of the guides, you must press the-|- button to complete your selection.
72 Appendix: Other Information