Canon IXUS 310 HS - Manual (Page 181)

181
If you think there is a problem with the camera, first check the following. If the
items below do not solve your problem, contact a Canon Customer Support
Help Desk as listed on the included customer support list.
Power
You pressed the ON/OFF button, but nothing happened.
• Confirm that the battery is the correct type, and is not depleted (p. 16) .
• Confirm that the battery is properly inserted (p. 18) .
• Confirm that the memory card/battery cover is securely closed (p. 18) .
• If the battery terminals are dirty, battery performance will decrease. Clean the terminals
with a cotton swab and re-insert the battery several times.
Battery is consumed quickly.
• Battery performance decreases at low temperatures. Warm the battery, for example, by
placing it in your pocket with the terminal cover on.
Lens will not retract.
• Do not open the memory card/battery cover while the power is on. After closing the
memory card/battery cover, turn the power on then back off
(p. 18) .
TV Output
Image is distorted or not showing on TV (p. 134) .
Shooting
Cannot shoot.
• When in Playback mode (p. 22) , press the shutter button halfway (p. 24) .
Screen does not display properly in dark places (p. 45) .
Screen does not display properly while shooting.
Please note, the following will not be recorded in still images, but will be recorded in
movies.
• When shooting under fluorescent or LED lighting, the screen may flicker, and a
horizontal bar may appear.
A flashing h appears on the screen and the shot cannot be taken even
though the shutter button was pressed fully (p. 27) .
appears when the shutter button is pressed halfway (p. 54) .
• Set the [IS mode] to [Continuous] (p. 173) .
• Set the flash to h (p. 85) .
• Increase the ISO speed (p. 88) .
• Attach the camera to a tripod. Additionally, you should set the [IS Mode] to [Off] when
shooting with a tripod
(p. 173) .
Troubleshooting