ETS-Lindgren 4610 Royce Field Site Source (Archived) - Manual (Page 13)

Receiving Your Order | 13
2.0 Receiving Your Order
Unpacking and Acceptance
1. Upon delivery of your order, inspect the shipping container(s) for
evidence of damage. Record any damage on the delivery receipt
before signing it. In case of concealed damage or loss, retain the
packing materials for inspection by the carrier.
2. Remove the product from its shipping container(s). Save the
container(s) and any protective packing materials for future use.
3. Check all materials against the packing list to verify that the equipment
you received matches what was ordered. If you find any discrepancies,
note them and call ETS-Lindgren Customer Service for further
instructions.
Make sure you are satisfied with the contents and condition of your
order prior to placing the product into service.
Service Procedures
To return a system or system component for service:
1. Contact ETS-Lindgren Customer Service to obtain a Service Request
Order (SRO).
2. Briefly describe the problem in writing. Give details regarding the
observed symptom(s) or error codes, and whether the problem is
constant or intermittent in nature. Please include the date(s), the
service representative you spoke with, and the nature of the
conversation. Include the serial number of the item being returned.
Archived 3/18/10