Snow Joe TRJ601E-RM Trimmer Joe 4-Amp 12-Inch Electric Grass Trimmer/Edger - Manual (Page 10)

10
Troubleshooting
Service and Support
If your Electric Grass Trimmer/Edger requires service or maintenance, please call 1-866-766-9563 for assistance.
Model and Serial Numbers
When contacting the company or reordering parts, you will need to provide the model and serial numbers of your product.
These are found on the decal affixed to the housing or guard of your Electric Grass Trimmer/Edger. Copy these numbers into the
space provided below.
Problems Possible Cause Possible Solution
The motor does not
run or the tool runs
slowly. • Power failure/unit not plugged
into a working receptacle.
• Spool housing cannot rotate freely.
• Cutting line does not protrude.
• Check to make sure the unit is plugged into a working
outlet. Make sure the extension cord is not damaged.
• Remove the spool and clean the slots; carefully remove
any grass and weeds or other debris.
• Cut the spool line off so that it just reaches the line
trimming blade.
• Take the trimmer to an authorized service center if the
trimmer does not start after completing these checks.
• Stop the machine and clean the trimming blade.
• Install a new spool of cutting line.
• Clean the bump feed.
• Remove the spool cover and pull the cutting line until it
reaches the trimming blade.
• Trimming blade bound with
accumulated grass.
• Bump feed out of line.
• Spool bound up.
• Bump feed is dirty.
• Spool line twisted when refilled.
• Not enough line is exposed.
Bump line feed does
not work.
Record the following numbers from the housing or handle of your
new product:
Model #:
Serial #:
T R J 6 0 1 E R M