Welch Allyn AcuityLink Clinician Notifier - User Manual - Manual (Page 55)

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Troubleshooting and maintenance
Contact information
If you encounter a problem that cannot be corrected by ordinary operating procedures
described in this manual, please contact Welch Allyn Technical Services.
Troubleshooting
General performance
Phone (within the U.S.A.): 1-800-289-2501
Phone (worldwide): +1 503-530-7500, ask for Technical Service
Fax: +1 503-526-4970
email [email protected]
Internet http://www.welchallyn.com/support/default.htm
Problem Explanation
The mobile device does not turn on. It is possible that the battery or backup battery of the mobile device is low or
depleted, or that it has reached end of life.
Replace the main battery and attempt to fully charge the device. If the problem
continues, contact your facility’s Biomedical Engineering department.
There is a delayed response or no
response when I attempt to use my
mobile device. Perform a soft or warm reset, according to the mobile device manufacturer’s
instructions. This is usually accomplished by inserting the stylus into a small
hole on the back side of the mobile device, or by pressing a combination of
buttons.
If the problem continues after the mobile device has been reset, it is possible
that the mobile device internal backup battery has reached end of life.
If necessary, contact your facility’s Biomedical Engineering department.
Battery life of some devices seems
short. Warning: Connecting mobile devices to the Internet, or running too
many programs in the foreground or background while the Clinician
Notifier program is running, can greatly reduce the battery life and
memory of the devices, thereby compromising alarm delivery.
Always recharge a mobile device when it is not in use and at first
notification of low batteries. A device with low batteries might not
indicate or appropriately clear all of a patient’s alarms. Allowing
batteries to fully discharge can result in depletion of the backup
battery and loss of Clinician Notifier configurations.