Obtaining technical assistance, Cisco.com, Technical assistance center – Cisco Aironet 2 dBi Diversity Omnidirectional Ceiling Mount Antenna AIR-ANT5959 User Manual

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Cisco Aironet 2 dBi Diversity Omnidirectional Ceiling Mount Antenna (AIR-ANT5959)


Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools by using the
Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to
the technical support resources on the Cisco TAC Web Site.


Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information, networking solutions, services, programs, and resources at any time, from
anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a
broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com,
go to the following URL:


Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC
Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.