Petsafe Big Dog Remote Trainer - Manual (Page 26)

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Troubleshooting
The answers to these questions should help you solve any problem
you have with this system. If they do not, please contact the
Customer Care Centre or visit our website at www.petsafe.net.
My pet is not
responding
when I press
a button.
• Make sure the Receiver Collar has been
turned on.
• If your range has reduced from the fi rst time
you used the Remote Trainer, the batteries
may be low in either the Remote Transmitter
or Receiver Collar.
• Many factors can impact the amount of
range you have with the Remote Trainer.
For a list of these factors, see “How the
System Works”.
• Test the Receiver Collar. See “Test Light Tool
Instructions” for details.
• Increase the Stimulation Level. Refer to
“Find the Best Stimulation Level For Your
Pet” for more information.
• Make sure the Receiver Collar’s Contact
Points are placed snugly against your pet’s
skin. Refer to “Fit the Receiver Collar” for
more information.
The Receiver
Collar will not
turn on. • Check that two (2) CR2032 batteries have
been installed properly. See “To Insert and
Remove the Batteries.”
The Receiver
Collar is not
responding
to the Remote
Transmitter. • Verify the Receiver Collar is on.
• If the Indicator Light does not come on
when a button is pressed on the Remote
Transmitter, ensure that the batteries are
inserted properly.
• If the fi rst two solutions did not resolve your
problem, see “Pair the Remote Transmitter
and the Receiver Collar.”