Petsafe Elite Big Dog Add-A-Dog® Extra Receiver Collar - Manual (Page 28)

Radio Systems ® Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
400-1461/1
©2008 Radio Systems Corporation
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will
not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio
Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems
will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will
be included with the replacement Product for the return of the faulty Product. The Product must be
returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30
days from the date of original purchase, the consumer will be required to return the Product to Radio
Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its
components and return to the consumer free of charge, provided the Product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under the law. Radio
Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care
Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).