Petsafe YardMax™ Rechargeable In-Ground Fence™ - Manual (Page 28)

28 Customer Care Center 1-800-732-2677
Frequently Asked Questions
Is the Receiver Collar
waterproof?
• Yes.
What happens if the
power goes out?
• Your pet will no longer be contained. Be sure to contain by another means.
If my pet leaves the Pet
Area, how long will he be
corrected?
• Your pet will receive Static Correction for up to 15 seconds as long as he is outside the Pet
Area.
How often do I need to
charge the Receiver Collar
battery?
• Each charge can last up to 3 months depending upon frequency of use. The Receiver
Indicator Light acts as a low battery indicator, flashing red every 4 seconds when battery
charging is required.
Can I place the Receiver
on another collar?
• Yes. You may use any 3/4 inch, non-metallic collar.
What do I do if my pet’s
neck becomes red and
irritated?
• This condition is due to the Contact Points irritating the skin. Discontinue use of the Receiver
Collar for a few days. If the condition persists beyond 48 hours, see your veterinarian. Once
the skin returns to normal, replace the Receiver Collar and monitor the skin condition closely.
Can I attach a leash to the
Receiver Collar?
• No. This can result in pulling the Contact Points too tightly against your pet’s neck or the
collar may break. Attach a leash to a separate, non-metallic collar positioned above the
Receiver Collar.
Why does my Receiver
Collar have a tone only
mode?
• The tone only mode can be used in training your pet to his boundary or for well-trained pets
that no longer require Static Correction.
Troubleshooting
Receiver Collar is not
beeping or correcting.
• Make sure Static Correction is set at 2 or above.
• Charge the Receiver Collar and go through the ReadyTest® and PerfectFit™ diagnostic tests.
• Check that the Fence Transmitter Power is turned ON and the transmitter status light is solid
green. If not, perform the “System Test” (page 28).
• In YardMax ™ mode, excessive snowfall (>1.5 feet) may place your dog outside the signal field.
You may need to switch to Traditional Mode or increase the boundary width until the snow
recedes.
The Receiver Collar is
beeping, but the pet is
not responding to the
Static Correction.
• Make sure Receiver Collar is turned on, and Battery Status Lights are flashing every 4
seconds.
• Test the Receiver Collar with the Test Light walking over the Boundary Wire.
• If the Test Light flashes, check the fit of the Receiver Collar using the PerfectFit™ feature.
• Trim your pet’s fur where the Contact Points touch the neck or use the long Contact Points.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
In YardMax mode, the
Receiver Collar corrects
when the pet returns to
the Pet Area.
• Check the YardMax Fence Mode (A/B) Switch is set to A.
• Reverse the wires connected to the Fence Transmitter. Leave surge protector alone.
• Re-test the boundary.
The Receiver Collar has
to be held on top of
the Boundary Wire to
activate.
• Charge the Receiver Collar.
• (Traditional Mode only) Adjust Boundary Width Dial clockwise to increase the distance from
the Boundary Wire that the Receiver Collar activates. Recommended distance is 10' from
Boundary Wire.
• If using a Double Loop, make sure Boundary Wires are separated by at least 5 feet.
• If the Receiver Collar still has to be held on top of the Boundary Wire, perform the “System
Test” (page 28).
The Receiver Collar
activates inside the house.
• Make sure the Boundary Wire is not running within 15 feet of the house. The signal can
transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.
• (Traditional Mode only) Turn the Boundary Width Dial to decrease the distance from the
Boundary Wire that the Receiver Collar activates.