Petsafe YardMax™ Rechargeable In-Ground Fence™ - Manual (Page 29)

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I have an inconsistent
signal.
• Make sure Fence Transmitter is at least 3 feet from large metal objects or appliances.
• Make sure all Boundary Wire turns are gradual.
• Make sure the Boundary Wire is not running parallel to and within 10 feet of electrical wires,
neighboring containment systems, telephone wires, television or antenna cables, or satellite
dishes.
• If a neighboring containment system may be causing an inconsistent signal, move the
Boundary Wire farther away from the neighboring containment system.
Transmitter status light
and alarm indicates
Boundary Wire is broken
or disconnected.
• Check Boundary Wire connections at the Fence Transmitter and/or Surge Protector for
proper connection.
• Check for broken or damaged Boundary Wires at outside entry to the house.
• Perform “System Test” (page 28).
• Perform “Wire Break Location Test” (page 29).
No status light on the
Fence Transmitter and
alarm is silent.
• Verify the transmitter power is ON.
• Check that the Power Adapter and/or Surge Protector are plugged in properly.
• If the system is plugged into a GFCI outlet, check to see if the circuit has been tripped. Reset
GFCI circuit if required.
• Verify that the outlet is working properly by plugging in a known working item such as a
radio.
• If a Surge Protector is installed, unplug the Surge Protector and plug the Power Adapter
directly into the outlet. If the transmitter operates without the Surge Protector, contact the
Customer Care Center for a replacement Surge Protector.
Receiver Collar is not
charging.
• Check that the charger is properly seated into the Receiver Collar Jack.
• If the Indicator Light on the Receiver Collar still does not glow red when connected to
charger, there is a problem with the charger. If the Indicator Light glows red when placed
on the charger but goes out after disconnecting the Receiver Collar without performing the
ReadyTest ® there is a problem with the Receiver Collar. Call the Customer Care Center.
In YardMax Mode, my
dog is able to cross
the Boundary Wire in
either direction without
receiving a Static
Correction.
• Make sure the Fence Transmitter is set to YardMax Fence Mode A
• Starting inside the Pet Area, when crossing the Boundary Wire, the Receiver Collar should
tone at a distance of 1 ½ feet above the dog’s neck height (Step 8 page 17).
In YardMax mode, the
Receiver Collar corrects
within the Pet Area.
• Check and make sure that the receiver activation height is not greater than 1 ½ feet above
the dog’s neck height (Step 8 page 16) when crossing the Boundary Wire.
• There could be an inconsistent signal due to close proximity to telephone wires or television
cables etc. Readjust boundary wires where crossing buried cables as instructed (Step 5 page
14).
My pet reacts strongly to
the Static Correction and
has become fearful.
• Lower the Static Correction Level.
• Make sure you are in control of the situation when your pet receives his first Static
Corrections (have him on a leash attached to a separate, non-metallic collar) and lead him
into the Pet Area and praise him. If your pet remains fearful, suspend training and start again
the next day. Make sure to end all training sessions on a positive note with lots of praise and
play.
The Receiver Collar has
injured my pet’s neck.
• Failing to follow the important safety information at the front of the Operating and Training
Guide has caused pressure ulcers. Some descriptions of advanced pressure ulcers describe
the sores as looking like burns on the dog’s neck. Be assured that electronic collars do not
use enough energy to create electrical burns. The energy in an output pulse is only a few
thousandths of a Joule; it is similar in nature to the static pulse that you may feel when
getting out of your car. In some cases, pressure ulcers are described as chemical burns. The
battery in your Receiver Collar is sealed, in addition, your collar’s housing is also sealed. This
redundant sealing makes it virtually impossible, without misuse or abuse, for your Receiver
Collar battery to leak onto your pet’s neck. Please review and follow the important safety
information on page 5, and the instructions in Step 11 under the heading “Fit the Receiver
Collar” on pages 20 and 21.