Troubleshooting guide – Panasonic RP WH20 User Manual
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Troubleshooting guide
Before requesting service for this unit, check the chart below for a possible cause of the problem you
are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem
and restore proper operation.
If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve
the problem, refer to the directory of Authorized Service Centers (enclosed with this unit) to locate a
convenient service center, or consult your dealer for instructions.
Problem
Probable cause(s)
Suggested remedy
No sound.
Is power being supplied to
audio-visual equipment?
Turn on the power.
Have the transmitter and
audio-visual equipment been
connected properly?
Read the section on "Connections” and
connect the units properly. Ensure that
the plugs are properly inserted.
Is the volume on the
headphones down too far?
Turn the volume up.
Is the volume on the audio
visual equipment down too
far?
If the transmitter is connected to the
headphones jack, turn the volume up
as far as possible without causing
distortion.
Distorted sound.
Is the input level of the audio
signal too high?
When the transmitter has been
connected to the headphones jack on
audio-visual equipment, turn down the
volume of the connected unit.
Too much noise.
• Does the infrared beam
reach the headphones?
• Is the path between the
transmitter and headphones
obstructed by something?
Use the headphones nearer the
transmitter.
Make sure that the infrared beam
sensor (on the headphones) is not
covered by your hand, etc.
Change the transmitter’s position and
direction.
Is the input level of the audio
signal too low?
When the transmitter has been
connected to the headphones jack on
audio-visual equipment, turn up the
volume of the connected unit.
No sound, distorted
sound or too much
noise.
Is the OPR/BATT indicator
dim or out completely?
The batteries have run down and need
to be replaced.
For detailed instructions, contact an authorized servicenter 1-800-211-7262 or web site
).