faytech Industrial Motherboard Series - Manual (Page 44)

KONTAKT / CONTACT
Kontaktdaten, RMA-Bearbeitung
Support-Nummer: +49 211 9954 8956
Global-Support: +86 755 89580612
Support-E-Mail: [email protected]
Hersteller-Internetseite: www.faytech.com
Europäisches Support- und Versandlager: faytech Service
Hans-Böckler Str. 10a, 37079 Göttingen
RMA-Bearbeitung
Wenden Sie sich bei einem mutmaßlichen Defekt bitte immer zunächst an uns. Unsere
ausgebildeten Fachkräfte helfen Ihnen gerne weiter. Liegt tatsächlich ein Defekt vor erhalten Sie
über [email protected] eine RMA-Nr. (Return Merchandise Authorization). Senden Sie das defekte Teil
mit deutlicher Anbringung der RMA-Nr. an obige Adresse ein. Zubehörteile wie Kabel, Adapter oder
Netzteile tauschen wir in der Regel unkompliziert vorab aus.
Bitte senden Sie die Ware immer frei an uns. Unfreie Ware (Kosten zahlt der Empfänger) nehmen wir
nicht an. In den ersten 30 Tagen nach Erstkauf übernehmen wir sämtliche Transportkosten für Sie.
Dafür senden wir ihnen per E-Mail mit der RMA- Nr. Einen Rücksendeschein zu. In der
restlichen Garantiezeit tragen wir die Rücksendegebühren.
Contact, RMA service (in English):
Support Number: +1 720 251 4158
Global Support: +86 755 89580612
Support E-Mail: [email protected]
Homepage: www.faytech.com
U.S.A. Warehouse: 121 Varick Street, 3
rd Floor, New York, NY 10013
RMA-service:
If you think your faytech product has a defect please always contact us directly. Our trained after
sales service specialists can help you resolve your problems. Please check the manual and our
frequently asked questions before contacting us – you will usually find an answer to your question.
If there is a defect you can request an RMA number (Return Merchandise Authorization) at
[email protected] or via fax at +86-755- 89580613 (Chinese fax-number). Please attach in the
contact e-mail/fax your invoice and what problems you are experiencing. In reply, you will receive
an e-mail/fax with your RMA number and additional information. For accessories like cables,
adaptors or power supplies which are not working, we can usually send you a replacement before
receiving the damaged goods. For a defective product, we try to check and solve the problem within
3 days after receipt. Make sure that shipping has been paid before sending goods back to us. We do
not accept postage due packages at our service centers. Anything received with postage due will be
returned to you without any testing or resolution. Within the first 30 days after you buy a new faytech
product, we will refund your shipping costs for returned products. For the rest of the warranty period,
we will pay the shipping costs for any repaired or replaced items that we ship back to you.